1. Scope and coverage
OUDIQ — A Valrion Ventures Brand. The website is owned and operated by VALRION VENTURES LLP (formerly OUDIQ PERFUMES LLP), LLPIN ACT-8337. References to “we”, “us” and “our” mean Valrion Ventures LLP. The change of company name took effect on 15 September 2026; it does not create a different legal entity. We deliver to serviceable addresses in India. Availability is checked using the delivery postcode and checkout. International delivery is available only where expressly enabled for the destination or agreed in writing before payment; this policy does not promise worldwide shipping.
2. Shipping providers
We use third party logistics and courier services suitable for the product and destination. Shiprocket is a planned integration and will be identified where used after activation. The assigned courier and tracking details are provided after dispatch. We do not promise use of FedEx, DHL, Blue Dart or any particular courier, universal insurance or signature delivery.
3. Processing and dispatch
Orders are processed after payment verification, or order verification for cash on delivery if offered. The expected dispatch date or processing window is shown before purchase or in the order confirmation. Preorders, customised products and unavailable items require a separately disclosed schedule. If we cannot meet the stated schedule, we notify you with available options; we do not leave dispatch open ended.
4. Delivery estimates
Standard domestic delivery is generally estimated at 4 to 5 business days after dispatch, unless a different destination specific schedule is shown. Remote locations or carrier restrictions may require longer, disclosed where known. Business days exclude Saturdays, Sundays and applicable public holidays. The order specific schedule governs. We will investigate material delays; describing a date as an estimate does not remove remedies under consumer law.
5. Delivery charges
The shipping charge, any free shipping threshold and all optional service charges appear before payment. Free shipping is available only where the checkout or current offer expressly provides it. We do not add undisclosed compulsory delivery charges after purchase. Return costs for accepted claims are covered by the Return Refund and Cancellation Policy.
6. Tracking and communication
Tracking is sent using the contact channels supplied for the order, such as email or SMS; WhatsApp is used only where enabled and appropriate. Courier scans may take time to update. Contact care@oudiq.com if tracking is unavailable, stagnant or inconsistent with actual delivery. We remain your contact for seller obligations and do not require you to resolve courier disputes alone.
7. Address and delivery attempts
Provide a complete address, postcode and reachable phone number. For changes, contact us before dispatch; later changes depend on courier feasibility and cannot be guaranteed. Delivery may be made to you or a recipient you
authorise. Do not share a delivery OTP before receiving the parcel. If an address is wrong or delivery attempts fail, we will discuss redelivery or return. Actual extra redelivery costs attributable to customer error must be disclosed and agreed; courier failures are our responsibility to address.
8. Risk damage and missing deliveries
Transit risk remains with us until actual delivery to you or your authorised recipient. A delivered scan, signature or OTP is evidence, not an automatic bar to a genuine missing delivery complaint. If the parcel is visibly damaged or tampered with, refuse it if safe and notify us, or document its condition if accepted. Report issues preferably within 48 hours, without losing statutory rights for later reporting. An unboxing video is helpful but not mandatory.
9. Loss delay and refunds
We investigate lost parcels, damaged goods and delivery beyond the stated schedule and arrange the applicable replacement or refund. Our Return Refund and Cancellation Policy explains the process. Genuine force majeure may affect late delivery remedies as permitted by law; routine courier delays are not automatically force majeure. If we cannot supply or delivery becomes impossible, we refund the affected order rather than retain payment indefinitely.
10. Fragrance transport restrictions
Fragrances containing alcohol or other restricted materials require compliant packing and carrier acceptance. Shipping may be by surface transport or another permitted method. Orders to restricted destinations may be declined or cancelled with a refund. Returns must follow our approved carrier and handling instructions.
11. International orders where offered
Before payment, we disclose destination eligibility, shipping price, estimated timing, customs responsibilities and return arrangements. If shipped on a delivered at place basis, the recipient is responsible for disclosed import duties, taxes and lawful clearance requirements unless we explicitly include them. Customs delays may occur. If goods are returned or refused, we explain any lawful, disclosed actual deductions; there is no automatic blanket loss of the full purchase amount. Mandatory rights in the destination jurisdiction remain applicable.
12. Contact and complaints
VALRION VENTURES LLP (formerly OUDIQ PERFUMES LLP), LLPIN ACT-8337. Registered office: Shree A5, S No 16/2, Swapnamandir Soc, Lane No 3, Pune City, Film Institute, Pune, Maharashtra, India 411004. Website: https://www.oudiq.com. Customer care: care@oudiq.com. Contact care@oudiq.com for customer support and grievances. We acknowledge consumer complaints within 48 hours and redress them within one month. We provide a complaint reference and a copy of the complaint as recorded. Statutory remedies remain available.