1. Scope
OUDIQ — A Valrion Ventures Brand. The website is owned and operated by VALRION VENTURES LLP (formerly OUDIQ PERFUMES LLP), LLPIN ACT-8337. References to “we”, “us” and “our” mean Valrion Ventures LLP. The change of company name took effect on 15 September 2026; it does not create a different legal entity. This policy covers orders placed on www.oudiq.com. It explains when returns, replacements, cancellations and refunds are available. Statutory consumer rights prevail over any restriction below.
2. Change of mind
We do not offer returns or exchanges solely for a change of mind, dislike of fragrance, or a different subjective perception of notes or performance. This applies to sealed as well as opened fragrances unless a specific offer states otherwise. We do not accept claims for damage caused solely by misuse or improper storage. These exclusions do not apply to genuine defects or inaccurate descriptions.
3. Eligible order problems
Contact us for goods received broken, leaking or damaged; faulty sprayers or other defects; incorrect products; missing items; suspected spurious products; or material differences from advertised or agreed characteristics. Remedies also apply to non delivery and qualifying delivery after the stated schedule, subject to the statutory force majeure exception. Depending on the issue and your legal entitlement, we will arrange the appropriate return, replacement or refund. You will not be forced to accept store credit instead of a refund legally due.
4. Reporting and evidence
Email care@oudiq.com with your order number, contact details and a description. Report visible damage or shortages preferably within 48 hours so we can investigate promptly. This is a requested reporting period, not an absolute deadline that removes statutory rights or claims for defects discovered later. Keep the bottle, outer packaging and relevant labels where reasonably possible. Photos or an unboxing video can help, but a video is not mandatory and a claim is not rejected solely because it is unavailable. Reasonable evidence is assessed case by case.
5. Opened products and safety
Opening or limited use to discover a defect does not automatically disqualify a claim. Do not continue using goods suspected to be defective or unsafe. We may request reasonable inspection or supporting information, without disproportionate demands. Keep leaking or broken bottles safely; do not send them back without approved handling instructions.
6. Return arrangements and cost
Contact us before returning an item. For an accepted claim involving our goods or fulfilment, we arrange suitable reverse pickup at our cost. If self shipping is necessary, obtain our written approval for the carrier, packing and reasonable reimbursement amount first. We reimburse approved reasonable return costs. Do not book ordinary post or courier for a restricted fragrance shipment without approval. The return address is provided when the claim is accepted and may differ from our registered office.
7 Refund amount and method
For a complete order cancelled by us, non delivery or an accepted full return due to our error or defect, the refund includes the price paid and original delivery charges. For a partial refund, we explain the item amount and allocation of related charges. We do not deduct return shipping or processing fees for an accepted seller fault claim. Refunds go to the original payment method. For cash on delivery, if offered, we arrange an agreed lawful bank or UPI refund; we never require an OTP or PIN.
8. Refund timing
As our proposed service standard, approved refunds are initiated within 7 business days of approval or receipt of a return where reasonably necessary for verification, whichever applies. Earlier deadlines required by law or payment rules prevail. We will state whether a return is required and avoid unnecessary delay. Bank or payment provider credit timing may differ; we provide the refund reference and help trace an overdue credit. Failed or duplicate payments are handled with the provider’s reversal process, without treating them as merchandise returns.
9. Cancellation before dispatch
Request cancellation immediately at care@oudiq.com and use the account cancellation feature if available. We accept cancellation before dispatch and refund the amount paid. No separate cancellation fee applies. An order may move into dispatch quickly, so we will confirm its status promptly.
10. After dispatch and unsuccessful delivery
Ordinary change of mind cancellation may not be available once dispatched. This does not restrict remedies for defects, seller error, non delivery or qualifying delay. If a parcel returns after an unsuccessful delivery, we contact you about redelivery or refund. Any actual additional redelivery charge caused by an incorrect address or unjustified refusal must have been disclosed and agreed; we do not automatically forfeit the full order value. Seller or courier failures are not charged to you.
11. Complaints and contact
VALRION VENTURES LLP (formerly OUDIQ PERFUMES LLP), LLPIN ACT-8337. Registered office: Shree A5, S No 16/2, Swapnamandir Soc, Lane No 3, Pune City, Film Institute, Pune, Maharashtra, India 411004. Website: https://www.oudiq.com. Customer care: care@oudiq.com. Contact care@oudiq.com for customer support and grievances. We acknowledge consumer complaints within 48 hours and redress them within one month. We provide a complaint reference and a copy of the complaint as recorded. Statutory remedies remain available. Business days exclude Saturdays, Sundays and public holidays observed at our operating location.